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FAQ

Answers to our most frequently asked questions. For everything else, write to us.

Are the parts in stock?

No. Each Lamiral piece is handmade to order in our workshop in France. Nothing is produced in advance: it is your order that initiates production.

What is the manufacturing lead time?

Allow three to six weeks between your order and delivery. This timeframe is for the handcrafted production; it is pointed out to you before purchase.

Can I customize an item?

Yes. Initials, combinations of leathers, shade of velvet: every special request begins on the Bespoke page, where you choose the item and leave us your contact details. The house will get back to you within a few days.

How much is shipping?

Our items are shipped via DHL Express. Delivery is free on orders over €500, with taxes and duties included. For orders below this amount, fees are indicated at checkout.

Can I return an item?

You have fourteen days from receipt to exercise your right of withdrawal, without having to provide a justification. The item must be returned to us in its original condition. Details can be found on the Shipping and Returns page.

Can a personalized item be returned?

No. A personalized item, made according to your specifications, cannot be returned or exchanged.

What is the warranty on my parts?

All our parts are covered by the two-year legal warranty of conformity and the warranty against hidden defects. For any questions about a part after receipt, write to us.

How to care for leather?

Keep the item away from water and direct heat sources, and dust it with a soft, dry cloth. Grained leather develops a patina over time: this is what gives it its character.

How do I choose the right belt size?

Our belts are available in widths of 2.5, 3, 3.5, and 4 cm. As each belt is made to order, please contact us before placing your order to specify the length.